Our Cookie Policy

What are cookies?

Similar to almost all professional websites, this site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. Cookies are tiny files that are downloaded to your computer to improve your experience. This page describes what information they gather, how we use it and why we sometimes store them. We’ll also explain how you can stop cookies being stored — however this may downgrade some of our site’s functions.


Our cookie types

Cookie Name: _ga
Expiration Time: 2 years
Description: Used to distinguish users
Cookie Name: _gid
Expiration Time: 24 hours
Description: Used to distinguish users
Cookie Name: _gat  
Expiration Time: 1 minute  
Description: Used to throttle request rate.
Cookie Name: AMP_TOKEN
Expiration Time: 30 seconds to 1 year
Description: Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
Cookie Name: SESS*  
Expiration Time: 1 hour
Description: Allows users to log in to the website
Cookie Name: gsScrollPos-*
Expiration Time: Session  
Description: Allows the browser scroll position to be maintained across multi step forms  
For more general information on cookies see Wikipedia's cookies article.

How we use cookies

If you create an account with us, we’ll use cookies to manage the signup process and general administration. These cookies are usually deleted when you log out. However in some cases they may be stored to automatically set up your preferences whenever you return to our site.

We also use cookies when you log in, so you don’t have to re-enter your details every time you visit a new page. These cookies are typically cleared when you log out to make sure restricted features and areas are properly secure.

This site offers newsletter and email subscription services too. Cookies may be used to remember if you’ve already registered and show certain notifications to subscribed and unsubscribed users.

Some cookies are also essential to our e-commerce and payment facilities, to make sure your order’s stored between pages and processed properly.

From time to time, we use surveys and questionnaires to share interesting insights and helpful tools, or to help us understand you better. These surveys may use cookies to remember if you’ve already taken part in a survey, or provide accurate results after you change pages.

And when you submit data on a form, like the ones on our contact pages or comment forms, cookies may remember your details for future correspondence.

Third Party Cookies

In some special cases, we use cookies provided by trusted third parties.

In particular, this site uses Google Analytics — one of the most widespread and trusted analytics solutions — to help us to understand how you use the site and ways that we can improve your experience. These cookies track things like how long you spend on the site and the pages that you visit.

For more information on Google Analytics cookies, see the official Google Analytics page https://analytics.google.com.

Our refer a friend programme is run with Mention Me who use functional cookies in order to provide rewards.  For more information on Mention Me cookies, see the official Mention Me page https://mention-me.com/help/privacy_policy_s#cookies

More broadly, we continually test new features on and make subtle changes to our site. And we use cookies to ensure you receive a consistent experience and help us understand which optimisations our users appreciate the most.

As we sell products, cookies track the actions of our site's visitors. This is good news for you, because it means we can accurately make business, advertising and product decisions that ensure you get the best possible price.

In fact, we use the Google AdSense advertising service, which uses a DoubleClick cookie to deliver more relevant ads across the web and limit the number of times you see particular ads.

For more information on Google AdSense, see the official Google AdSense privacy FAQ.

We use ads to offset the costs of running this site and provide funding for further development. And the behavioural advertising cookies we use provide you with the most relevant adverts by anonymously tracking your interests and presenting things that may interest you.

In some cases, cookies help us provide you with customised content based on what you tell us about yourself; content we feel may be of interest to you.

Several partners advertise on our behalf. They will also use cookies to tell us when a customer comes to our site through the partner’s site — so we can credit them and, where applicable, advise our partner to give you a bonus for making a purchase.

We also use social media buttons and plugins that allow you to connect to us through your social networks. Sites like Facebook, Twitter, YouTube and LinkedIn all set cookies through our site which enhance your profile on their site or contribute to the data they hold, outlined in their respective privacy policies.

Disabling cookies

Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. We recommend leaving them on if you’re not sure whether you need them or not — in case they provide a service that you use.

However, you can disable cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functions of this and many other websites.

More Information

As we mentioned, if you aren't sure whether you need them or not, it's usually safer to leave cookies enabled in case they interact with one of the features you use on our site. However if you want more information, please email us at theteam@orbitenergy.co.uk