Help with power cuts, gas leaks and when you're off supply.
Prepay and off-supply?
Please call our helpline on 0333 103 8277. This is open 8am - 8pm Monday to Friday.
At the weekend and on Bank Holidays your meter will go into friendly credit mode, so you won't go off-supply. Our helpline will be open on Christmas day, from 8am - 8pm, to help with any energy questions or issues.
Can you smell gas?
Open windows and doors
Turn off gas at the meter (unless it’s in the basement)
Turn all gas appliances off
Call gas emergency services on 0800 111 999
If you have a prepayment meter, double-check your credit.
Otherwise, call 105 free for help and advice.
You can also contact your regional electricity distribution company from the list here (they're the people who deliver power into your home).
It's really important that everyone stays safe and follows the government's advice. For COVID19 related information please click below.