Contact us

Got a question? You’ll probably find the answer by heading to our FAQs. You can also manage your account online where you can:

Update your meter readings
Pay your bills and view your balance
Update your payment details

No one likes waiting in a call queue – so why not send us an email!

If you haven't found what you need online, fill in our email form below and we'll start working on your query so you can get on with your day.  We aim to get back to our customers within 24 hours.  If having looked at your query, we think it will take a little longer – we will let you know.

Contact Us

Fill in our email form below.


Check out our most common questions

Check-out your welcome pack, this has lots of useful information about your account and how it works.

Go to our FAQ's page, which is regularly updated to reflect the questions our customers often ask us.


If you think there’s a gas leak or you have no electricity, please go straight to our emergency page.

Could we have done better?

We always want to find the best possible solution for our customers. But if you feel we haven’t delivered the level of service you expect, please visit our complaints page.

Speak to our Help Desk

Please give us a call on 0333 103 8277 if you need additional support, or if you have an emergency and think you might lose power and can't find an answer in our FAQs or in your account.


Our Customer Ambassadors tend to be busiest between 9am - 2pm and if you call during these times you may experience longer wait times. We recommend calling outside these hours, so you can talk to our Customer Ambassadors without waiting as long.