If you haven't found what you need online, fill in our email form below and we'll start working on your query, so you can get on with your day. We'll keep you updated about your query - especially if it will take longer to resolve.
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Check out our most common questions
Check-out your welcome pack, this has lots of useful information about your account and how it works.
Go to our FAQ's page, which is regularly updated to reflect the questions our customers often ask us.
Do you have an emergency?
If you think there’s a gas leak or you have no electricity please go straight to our emergency page.
If you need additional support or think you may lose power and can’t find an answer in our FAQs, please give us a call on 0333 103 8277 where we are open Monday-Friday 8am-8pm.