Terms & conditions

Welcome to Orbit Energy Limited

These terms and conditions outline the rules and regulations for the use of our website, www.orbitenergy.co.uk.

Orbit Energy Limited is located at:

Orbit Energy Limited. St Dunstans House, 201 Borough High Street, London, SE1 1JA, United Kingdom.

By accessing this website you accept these terms and conditions in full. Do not continue to use Orbit Energy Limited's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies in these terms and conditions:

“Client”, “You” and “Your” refers to you, the person accessing this website, and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Purchase of energy supply

If you purchase energy from our site, our terms and conditions of supply will apply to the sale. See terms and conditions here.  

Purchase of boiler care

If you purchase boiler care from our site, the terms and conditions of the care plan will apply. See terms and conditions here.  

Supercard membership

If you signed up to Supercard membership the terms and conditions for the membership will apply. See terms and conditions here.  


We employ the use of cookies. By using Orbit Energy Limited's website you consent to the use of cookies in accordance with Orbit Energy Limited’s Cookie Policy.

Most modern interactive Websites use cookies to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.


Our privacy policy explains how we use the information we collect about customers and other users of our services. By visiting this website, you are accepting and consenting to the practices described in Orbit Energy Limited’s Privacy Policy.


Unless otherwise stated, Orbit Energy Limited and/or it’s licensors own the intellectual property rights for all material on Orbit Energy Limited. All intellectual property rights are reserved.

You may view and/or print pages from www.orbitenergy.co.uk for your own personal use subject to restrictions set in these terms and conditions.

You must not

Republish material from www.orbitenergy.co.uk
Sell, rent or sub-license material from www.orbitenergy.co.uk
Reproduce, duplicate or copy material from www.orbitenergy.co.uk
Redistribute content from Orbit Energy Limited (unless content is specifically made for redistribution).

Registration and accounts

To be eligible for an account on our website, you must be resident or situated in the United Kingdom.
You may register for an account with our website by submitting an account registration request, and clicking on the verification link in the email that the website will send to you.
You must not allow any other person to use your account to access the website.
You must notify us in writing immediately if you become aware of any unauthorised use of your account.
You must not use any other person's account to access the website unless you have that person's express permission to do so.

User login details

If you register for an account with our website, you will be asked to choose a user ID and password.
Your user ID must not be liable to mislead and you must not use your account or user ID for or in connection with the impersonation of any person.
You must keep your password confidential.
You must notify us in writing immediately if you become aware of any disclosure of your password.
You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

Cancellation and suspension of account

We may:

  1. suspend your account;
  2. cancel your account; and/or
  3. edit your account details,

at any time in our sole discretion without notice or explanation. You may cancel your account on our website by contacting us on 0333 103 8277.

Hyperlinking to our Content

The following organisations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organisations;

Online directory distributors when they list us in the directory may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organisations may link to our home page, to publications or to other Website information so long as the link:

  1. is not in any way misleading;
  2. does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
  3. fits within the context of the linking party's site.

We may consider and approve in our sole discretion other link requests from the following types of organisations:

If you are among the organisations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an email to theteam@orbitenergy.co.uk.  

Please include your name, your organisation name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Orbit Energy Limited’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Website.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Website upon such request.

We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website.

No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: 

  1. are subject to the preceding paragraph; and
  2. govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.  

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.