Contact us Need a hand? Please select from the following areas below. Reading your meters Help with reading your meters and submitting your meter reading. Payment and top ups Help with your regular monthly payments, one-off payments and top-ups. Bills and statements Help with figuring out your bills and statements. Moving home Help with moving out of your home and moving into your new one. My meter isn’t working Help with power cuts, gas leaks and when you have no gas or electricity. Other Send us an email about something else.