We’re here to help 

Useful links

Check-out the welcome pack in your account. This has lots of useful information about your account and how it works.

Go to our FAQ's page, which is regularly updated to reflect the questions our customers often ask us.

Need to contact us?

No one likes being put on hold. Send us an email at theteam@orbitenergy.co.uk and we’ll start working on your query immediately, so you can get on with your day.


If you think there’s a gas leak or you have no electricity, please go straight to our emergency page.

Could we have done better?

We always want to find the best possible solution for our customers. But if you feel we haven’t delivered the level of service you expect, please visit our complaints page.