Emergency?

Can you smell gas?

Open windows and doors
Turn off gas at the meter (unless it’s in the basement)
Turn all gas appliances off
Go outside

Call gas emergency services on 0800 111 999

More information on gas leaks.

Suspect Carbon Monoxide?

Open windows and doors
Move outside into fresh air
Call gas emergency services on 0800 111 999
If someone collapses or shows severe symptoms call 999 or 112.

More information on carbon monoxide.

No power?

Call 105 free for help and advice.

You can also contact your regional electricity distribution company from the list below (the people who deliver power into your home).

Region Electricity distribution company Phone number Service status
East UK Power Networks 0800 316 3105 Service status
East Midlands Western Power Distribution 0800 6783 105 Service status
London UK Power Networks 0800 316 3105 Service status
Merseyside & North Wales Scottish Power 0800 001 5400 Service status
West Midlands Western Power Distribution 0800 6783 105 Service status
North East Northern Powergrid 0800 66 88 77 Service status
North Scotland Scottish and Southern Energy 0800 300 999 Service status
South Scotland Scottish Power 0800 092 9290 Service status
South East UK Power Networks 0800 316 3105 Service status
South Scottish and Southern Energy 0800 072 7282 Service status
South Wales Western Power Distribution 0800 6783 105 Service status
South West Western Power Distribution 0800 6783 105 Service status
Yorkshire Northern Powergrid 0800 375 675 Service status