Can you smell gas?

Open windows and doors
Turn off gas at the meter (unless it’s in the basement)
Turn all gas appliances off
Go outside

Call gas emergency services on 0800 111 999

More information on gas leaks.

Suspect Carbon Monoxide?

Open windows and doors
Move outside into fresh air
Call gas emergency services on 0800 111 999
If someone collapses or shows severe symptoms call 999 or 112.

More information on carbon monoxide.

No power?

If you have a prepayment meter, double-check your credit.

Otherwise, call 105 free for help and advice.

You can also contact your regional electricity distribution company from the list below (the people who deliver power to your home).

RegionElectricity distribution companyPhone number
EastUK Power Networks0800 316 3105
East MidlandsWestern Power Distribution0800 6783 105
LondonUK Power Networks0800 316 3105
Merseyside & North WalesScottish Power0800 001 5400
West MidlandsWestern Power Distribution0800 6783 105
North EastNorthern Powergrid0800 66 88 77
North ScotlandScottish and Southern Energy0800 300 999
South ScotlandScottish Power0800 092 9290
South EastUK Power Networks0800 316 3105
SouthScottish and Southern Energy0800 072 7282
South WalesWestern Power Distribution0800 6783 105
South WestWestern Power Distribution0800 6783 105
YorkshireNorthern Powergrid0800 375 675