Reading your meter is easy

We won’t ask you to put much energy into reading your meter. Just grab your phone, enter your reading and send here. We’ll do the rest. When you enter a reading online, any blank spaces you leave will be filled with a zero.

Mobile phone illustration

Reading your electric meter

Digital single meter

Your meter reading is 07220 - write down the first five numbers, left to right, but ignore the one in red.

Single rate meter

Digital dual meter

If you have two energy rates for different times of the day, your cheaper rate will be on top.

Your meter reading is Day 32436 and Night 46043 - write down the first five numbers left to right on both the top and bottom rows, but ignore any numbers in red.

Day night meter (electric)

Digital dual meter (single display)

Some digital dual meters only have one display where you might have to press a button to view each rate.

2 rate meter (electric alternative)

Dial meter

You'll see 5 dials, each with the numbers 0 to 9. If there's a sixth dial (it could be red), you can ignore this. Look at the first five dials left to right, and write down the numbers that the pointer has just passed. Look carefully though, as some pointers go round in different directions.

If you only have four dials but there are six boxes to fill in, just put 00 in the first two boxes, followed by your reading. In this example, your meter reading is 15964.

Dial meter - electric

Reading your gas meter

Digital metric meter

Write down the first five numbers, left to right, but ignore any numbers after the decimal point - which might be in red.

In this example, your meter reading is 00254.

Digital metric meter (gas)

Digital imperial meter

Write down the first four numbers, left to right, but ignore any numbers in red.

In this example, your meter reading is 2988.

Digital imperial meter (gas)

Dial meter

You'll see 5 dials, each with the numbers 0 to 9. If there's a sixth dial (it could be red), you can ignore this. Look at the first five dials left to right, and write down the numbers that the pointer has just passed. Look carefully though, as some pointers go round in different directions.

If you only have four dials but there are six boxes to fill in, just put 00 in the first two boxes, followed by your reading. In this example, your meter reading is 66631.

Dial meter – gas

Reading your secure smart meter

We know it can be tricky reading a smart meter, so follow this guide. We only need numbers before the decimal point for your readings – look for numbers followed by KWH for electric readings and M3 for gas readings.

Your electricity smart meter:

If you're on a standard tariff:
- Press 9 on the keypad four times.
- You'll see the letters 'IMP KWH' appear on the screen.
- Wait for eight digits to appear, followed by “kWh” towards the bottom right of the screen.
- You only need to take the first 7 digits (nothing after the decimal place).

Smart meter key pad

If you're on an Economy 7 tariff:
- Press 6 on the keypad four times.
- Wait a moment – your day/peak and night/ off-peak readings will show up on the screen one after the other, starting with off-peak.
- For your off-peak reading, you'll see “IMP R01” onscreen. Then you'll see your eight-digit meter reading with “kWh” towards the bottom right of the screen.
- For your peak reading, you'll see “IMP R02”. Then you'll see your eight-digits meter reading with “kWh” towards the bottom right of the screen.
- You only need to take the first 7 digits when taking each of these readings (nothing after the decimal place).

Your gas smart meter:

- Press 9 on the keypad.
- The word “VOLUME” will show on the screen.
- Your gas reading, in cubic metres (m3) will appear.
- You only need to take the first 5 digits (nothing after the decimal place).

If you have a green button A

Press the button until you see TOTAL ACT IMPORT and your electric reading appears.

Smart energy meter

If you have red and black buttons

Press the red button until you see CREDIT ON, then METER INDEX, then your readings. Electric readings show kWh, and gas readings show m3.

Smart energy meter

If you have no buttons

The screen shows readings in a cycle. Take the one that starts R1, which is your electric reading.

Smart energy meter

And if you still have concerns or queries, just contact us here.