Reading your meter is a snap
We won’t ask you to put much energy into reading your meter. Just grab your phone, take a snap and send here. We’ll do the rest.
Not got the measure of your meter?
We appreciate not everyone is able to take a quick snap of their meter. You might want to send the reading straight to us here. So follow this easy guide you’ll be able to take accurate readings every time.
Single rate meter
Your meter reading is 07220 - write down the first five numbers, left to right, but ignore the one in red.
Double rate meter
Your meter reading is Day 32436 and Night 46043 - write down the first five numbers left to right on both the top and bottom rows, but ignore any in red.
Two rate meter
Some two rate meters only have one digital display. This might flash one reading after another.
Two rate meter - alternative
Or you might have to push the button to show one rate then the other.
Dial meter - electric
Your meter reading is 15964. Look at the first five dials left to right, and write down the numbers that the pointer has just passed. Look carefully though, as some pointers go round in different directions. If you only have four dials but there are six boxes to fill in, just put 00 in the first two boxes, followed by your reading.
Digital metric meter
Your meter reading is 00254. Write down the first five numbers, left to right, but ignore any after the decimal point - they may be in red.
Digital imperial meter
Your meter reading is 2988. Write down the first four numbers, left to right, but ignore any in red.
Dial meter – gas
Your meter reading is 66631. Read the dials from left to right on the bottom row and ignore any others. Write down the numbers closest to the pointers – if a pointer is between two numbers, write down the lowest number. Each pointer goes round the opposite way to the one next to it, so be sure to check which way they are turning.
If you have a green button A
Press the button until you see TOTAL ACT IMPORT and your electric reading appears.
If you have red and black buttons
Press the red button until you see CREDIT ON, then METER INDEX, then your readings. Electric readings show kWh, and gas readings show m3.
If you have no buttons
The screen shows readings in a cycle. Take the one that starts R1, which is your electric reading.